Job Opening

Retail Banking Team Manager

Location:
Mesa, AZ
Number of Openings:
1

Our client is a small retail bank that has put customer relationships first for over 100 years. With a full range of commercial and personal banking products, they have built trusted relationships throughout Arizona and the rest of the country. They are hiring a Retail Banking Service Team Manager to lead and manage the team in growing deposits and providing outstanding customer service.

 

This Role Offers:

  • Base salary plus quarterly performance bonuses.
  • 20 days of paid vacation from day one, plus extended sick time.
  • Small, tightly knit company with a family feel.
  • Great work-life balance.
  • Stable, growing company with over $1 billion in revenue.
  • Opportunity for internal promotions – the president started out as an intern in the company.
  • Community-focused branch; company sponsors volunteering and charity events.
  • Bank is employee-owned.
  • Culture of no micromanaging.
  • Modern, centrally-located branch location in Scottsdale with opportunity to expand and grow.

 

Focus:

  • Deliver consistent sales and coach the sales team on strategies to boost sales and grow deposits.
  • Manage and train a thriving team. Conduct customer service training, set service goals, and oversee sales performance. Provide additional training on products or service as needed.
  • Provide excellent service and product knowledge to customers. Understand their needs and find the best solution to help them.
  • Close sales, cross-sell, up-sell, and make sales calls to prospects.
  • Resolve escalated issues and assist the team with handling complex customer requests.
  • Regularly generate and interpret sales reports and manage team performance.

 

Skills:

  • 5+ years of experience in retail banking within sales and customer service, with a special focus on growing deposits.
  • Experience managing a team with sales and service goals.
  • Strong understanding of retail banking products, especially retirement accounts, mutual funds, annuities, mortgage products, money market accounts, and other products relevant to the retiree community.
  • Bachelor’s degree is a plus.
  • Competitive drive and a top-performer attitude.
  • Strong attention to detail and follow-up documentation.
  • Able to pass background/credit checks.

Interested? Send resumes to resumes@bluesignal.com.